Frequently Asked Questions
Everything you need to know about ordering from Deeray.
How do I place an order?
Browse our collections, select your desired products, choose your preferred variant and quantity, and click "Add to Cart." When you're ready, proceed to checkout, enter your shipping details, choose a payment method, and confirm your order.
What payment methods do you accept?
We accept Cash on Delivery (COD) across Pakistan, as well as JazzCash and Easypaisa for online payments. Secure card payments via Stripe are coming soon.
How long does delivery take?
Delivery times vary by location: 2–3 business days for major cities (Karachi, Lahore, Islamabad), 3–5 business days for other cities, and 5–7 business days for remote areas.
Do you offer free shipping?
Yes, orders over Rs. 10,000 qualify for free standard shipping anywhere in Pakistan.
What is your return policy?
We offer a 30-day return window for unused items in original packaging. See our full return policy for details.
View Return Policy →Can I track my order?
Yes! Use your order number and email address on our order tracking page to see real-time updates on your shipment.
Track Your Order →How do I care for my Deeray products?
Care instructions vary by product. Generally, we recommend cleaning with a soft, damp cloth and avoiding abrasive cleaners. Specific care guides are included with each product.
Do you ship internationally?
Currently, we only ship within Pakistan. International shipping is coming soon.
How can I contact Deeray?
You can reach us via email at hello@deeray.store or phone at +92 300 1234567. We aim to respond within 24 hours.